Cyberlink Powerdirector 12 Only

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Power Director 12 will not work with Windows 10, per PD technical support

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Richmond DanSenior ContributorPrivate MessageLocation: Richmond, VAJoined: Aug 07, 2014 17:17Messages: 658Offline
Solved byAug. 13, 2015 17:30
I just read a thread on this forum entitled, 'Power Director 12 Ultimate stopped working'. According to BIGGBryan, he received a message from PD technical support stating that PD12 will only work with Windows 8.1 and lower.
I think this is important information for anyone using an older version of PD and suggest that it be added as a permanent note at the top of this forum. Regards,
Dan
Power Director 19-Ultimate v.2808, XPS-8940, Win-10 64-bit, Intel Core i9-10900 processor (10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD, NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6, PassMark 8172, Cinebench R23 13709
Panasonic HC-V750
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borgus1Senior ContributorPrivate MessageJoined: Feb 27, 2013 00:33Messages: 1318Offline
Aug. 14, 2015 01:55 Not to discount your report, but I find that hard to believe, though I cannot verify with PD12. It would be enlightening to hear why.
I see in your other post that right-clicking the PD12.exe file, clicking on the COMPATIBILITY tab and selecting Win 8 or 7 did not succeed. That is an interesting finding, considering that basic use of PD11 appears to work well in W10.

This message was edited 3 times. Last update was at Aug 14. 2015 02:00

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Richmond DanSenior ContributorPrivate MessageLocation: Richmond, VAJoined: Aug 07, 2014 17:17Messages: 658Offline
Aug. 14, 2015 03:05
I'm afraid I can't contribute intelligently. I'm just reporting what another member reported regarding their communication from PD tech support. If PD tech support says that PD12 is not compatible with Windows 10, however, I'm inclined to believe them. Even if it I'm not happy about it.. Regards,
Dan
Power Director 19-Ultimate v.2808, XPS-8940, Win-10 64-bit, Intel Core i9-10900 processor (10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD, NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6, PassMark 8172, Cinebench R23 13709
Panasonic HC-V750
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tomascSenior ContributorPrivate MessageJoined: Aug 25, 2011 12:33Messages: 5770Offline
Aug. 14, 2015 05:12 That is an interesting post from BIGBryan. I held off updateing AMD drivers and the Win10 upgrade for more than a week to allow the Cyberlink engineers to look into my system. Users of all versions of PD are reporting compatibility problems but some report no problems at all. I may not upgrade to win 10 for a while until I see the right answers. Attached is a screenshot showing 0 incompatibilities on my pc and a screenshot from the Windows Compatibility Center showing that PD12 is compatible.
I will be checking out someones pc with PD12 which had win 8.1 before upgrading to win 10. Will report on it after testing it out.
Dateiname
Beschreibung
No incompatible apps reported on my pc with win7.
Dateigrösse
Heruntergeladen:
322 mal
Dateiname
Beschreibung
Win Compat. Center report PD12 compatible with win10.
Dateigrösse
Heruntergeladen:
356 mal

This message was edited 1 time. Backyard baseball scummvm. Last update was at Aug 14. 2015 16:55

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JamesUK1Newbie Privater BeitragBeigetreten: Aug. 14, 2015 10:02Beiträge: 2Offline
Aug. 14, 2015 10:17 I upgraded to Windows 10 Pro x64 from Windows 8.1 Pro and PowerDirector 12 works correctly on my system, apart from having no hardware accelerated video output from my AMD HD 7750 discrete graphics card. Accelerated effects do seem to function ok, so I'm guessing that Open CL works fine, as it does in Lightroom 6 and DXO Optics Pro.
If I switch the BIOS over to use internal graphics from the i5 4590 CPU, then Intel Quick Sync hardware acceleration is usable for video encoding. It's a shame that there is no switch within PD12 (or 13) as there is in Handbrake, to use Quick Sync even when another discrete graphics card is primary.
I have tried the trial version of PD13 and the situation regarding encoding acceleration is the same, though I don't know if the latest PD13 patch addresses this. If upgrading to 13 changed this, I guess I would pay, but until this is confirmed I will sit and wait, outputing all my videos using SVRT to .mts files and then putting them through Handbrake using Quick Sync for more compressed MP4s.
AMD driver is 15.7.1 x64
PS Just checked my HP Pavilion laptop, which came with PD12 and uses Intel HD 4400 graphics and this was upgraded from Windows 8.1 to Windows 10 Home (x64) and PD12 works without any issues.

This message was edited 1 time. Last update was at Aug 14. 2015 10:21

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Richmond DanSenior ContributorPrivater BeitragStandort: Richmond, VABeigetreten: Aug. 07, 2014 23:17Beiträge: 658Offline
Cyberlink powerdirector 12 ultraAug. 14, 2015 20:45
Good to know. I'll probably hold off purchasing PD13 until I've had a chance to try PD12 with Windows 10. I'm in no hurry to migrate to the latter..too close to the 'bleeding edge' for me at the moment. Regards,
Dan
Power Director 19-Ultimate v.2808, XPS-8940, Win-10 64-bit, Intel Core i9-10900 processor (10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD, NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6, PassMark 8172, Cinebench R23 13709
Panasonic HC-V750
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tomascSenior ContributorPrivater BeitragBeigetreten: Aug. 25, 2011 18:33Beiträge: 5770Offline
Aug. 15, 2015 05:22 JamesUK1 - Are the AMD 15.x drivers required for Windows 10 or do you know if the previous driver which enable HA can be used ??
I just checked out someone's HP envy : http://www.bestbuy.com/site/hp-envy-2-in-1-15-6-touch-screen-laptop-intel-core-i7-12gb-memory-1tb-hard-drive-natural-silver-black/3008123.p?id=1219567192721& .The OS had been upgraded to windows 10. Took some of my own 1080/60i and 1080/60p files to test the Cyberlink PD12 in it. PD12 is fine editing 720p cell phone videos, got green preview screen with my 1080p videos until I unchecked enable hardware decoding. Edited, added transitions, and produced the 1080p60 video with and without hardware encode.
Test of 1 minute produced 1080p60 video @28Mbps below:
Only 1 min. 19 sec. with hardware encode
2 min. 7 sec. with hardware encode unchecked.
Too bad I never checked it when it had win 8.1 but PD12 definitely works with the upgraded win 10 on this laptop.

This message was edited 1 time. Last update was at Aug 15. 2015 06:23

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JamesUK1Newbie Privater BeitragBeigetreten: Aug. 14, 2015 10:02Beiträge: 2Offline
Aug. 15, 2015 14:17
I have just installed the AMD Catalyst 14.4 release for Windows 8.1 and below (which isn't a simple procedure if you already have a later driver installed) and PD12 works fine, including hardware encoding and Windows itself appeared stable.
Unfortunately this appears to break Open CL, as neither Lightroom 6 nor DXO Optics Pro enable Open CL acceleration under that driver. The reason I chose that earlier driver version, is that Lightroom/Photoshop acceleration does not work with some later Windows 8.1 AMD drivers (as stated by Adobe), though it does now with the initial Windows 10 driver.
So, you takes your choice. Working PD12 encode acceleration, or working Open CL with other programs.
It does appear that it isn't just a basic 'video driver' issue, as once I had installed the video driver only from 14.4, I still had no encode accleration. It was only after I then installed the catalyst package from 14.4, including the transcoder package that appears in the checklist of options in the installer, that PD 12s's encoder accleration was enabled. This part of the package does not seem to feature in the 15.7.1 AMD installation, so this could be at the heart of the problem
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optodataSenior ContributorPrivater BeitragStandort: California, USABeigetreten: Sep. 16, 2011 22:04Beiträge: 6889Offline
Aug. 18, 2015 01:53
I have PD12 and 13 running on Win10 with no issues. As you can see in my specs (below) I've got an Intel CPU and nVidia GPU so the Catalyst issues haven't affected me.
YouTube/optodata
DS365 | Win10 Pro | Ryzen 9 3950X | RTX 2070 | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors
Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
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Chris_1948Newbie Privater BeitragStandort: UKBeigetreten: Nov. 13, 2015 16:07Beiträge: 2Offline
Nov. 14, 2015 15:53
Hi Guys,
I am new to this forum and have been using PD8 for some years on a Win7 machine.
I recently added PD12 and all seemed to be working well.
Then I purchased a new PC running the Win10 OS and found that PD12 would not load from my disc showing an error code:1628.
Tech Support confirmed that PD12 was not compatible with Win10 as you have previously stated.
However I did load my old PD8 successfully (from disc) and have now managed to download PD12 from the Cyberlink website and that to seems to be working OK now albeit I seem to be getting the 'green-screen' thing going on.
Can someone shed some light on the whys and wherefores of this issue and are the Tech Guys just following a marketing policy? Thanks for any help offered.
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tomascSenior ContributorPrivater BeitragBeigetreten: Aug. 25, 2011 18:33Beiträge: 5770Offline
Nov. 14, 2015 17:09
Zitat:However I did load my old PD8 successfully (from disc) and have now managed to download PD12 from the Cyberlink website and that to seems to be working OK now albeit I seem to be getting the 'green-screen' thing going on.

Need some clarification here. Did you mean you successfully installed both PD8 and PD12 in your new win 10 pc?
If they are both installed on your win 10 pc and you mean that you get the green preview screen then I already answered that in a different post earlier. Go the preferences/hardware acceleration and uncheck enable hardware decoding. That fixed it on PD12 on a pc running win 10.
Let us know if this fixes the problem on your pc. Antworten
Chris_1948Newbie Privater BeitragStandort: UKBeigetreten: Nov. 13, 2015 16:07Beiträge: 2Offline
Nov. 14, 2015 22:31
Hi Tomasc,
Sorry, I am new to this thread and haven't read all the posts.
I did manage to load both PD8 & 12 to my new Win10 PC.
PD8 from disc and PD12 from a Cyberlink download (the disc would not load).
Your fix seems to have worked perfectly on my first test video.
Thanks you very much, I appreciate the help.
Best regards,
Chris Thanks for any help offered.
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Richmond DanSenior ContributorPrivater BeitragStandort: Richmond, VABeigetreten: Aug. 07, 2014 23:17Beiträge: 658Offline
Nov. 30, 2015 20:34
I still have PD12 running on my Windows 7 operating system. Has anyone successfully updated from Windows 7 to Windows 10 and found that PD12 still works normally? Regards,
Dan
Power Director 19-Ultimate v.2808, XPS-8940, Win-10 64-bit, Intel Core i9-10900 processor (10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD, NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6, PassMark 8172, Cinebench R23 13709
Panasonic HC-V750
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optodataSenior ContributorPrivater BeitragStandort: California, USABeigetreten: Sep. 16, 2011 22:04Beiträge: 6889Offline
Nov. 30, 2015 20:38
Yes. See my last post.
I upgraded from 8.1 to 10 in July and there were no issues with PD. I also have PD14 running now, so 12-14 are good on Win10
YouTube/optodata
DS365 | Win10 Pro | Ryzen 9 3950X | RTX 2070 | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors
Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
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Richmond DanSenior ContributorPrivater BeitragStandort: Richmond, VABeigetreten: Aug. 07, 2014 23:17Beiträge: 658Offline
Nov. 30, 2015 21:05
Yes, I saw that you had gone from 8.1 to 10. I just wanted to make sure that going from 7 to 10 would work (I'm not terribly computer savvy, so I tend to be cautious before updating..). Thanks! Regards,
Dan
Power Director 19-Ultimate v.2808, XPS-8940, Win-10 64-bit, Intel Core i9-10900 processor (10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD, NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6, PassMark 8172, Cinebench R23 13709
Panasonic HC-V750
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optodataSenior ContributorPrivater BeitragStandort: California, USABeigetreten: Sep. 16, 2011 22:04Beiträge: 6889Offline
Nov. 30, 2015 21:20
Sure, caution is a good thing!
Going from 7 to 10 shouldn't be a problem for you. It's possible you'll need some new drivers and you might need to reinstall a couple of programs, but almost everything is done automatically.
YouTube/optodata
DS365 | Win10 Pro | Ryzen 9 3950X | RTX 2070 | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors
Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
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goodasitgets51Newbie Privater BeitragBeigetreten: Juli 31, 2015 02:24Beiträge: 24Offline
Feb. 24, 2016 22:11
I have PD12. Used it fine last fall and haven't used it since. Today I cannot even find it! It is installed on the list of programs but I cannot find how to access it. I cannot find the original link to re install it either. When I go to the cyberlink home page, look up my products all I see are updates. I tried the lastest one and this dosen't load properly..saying I don't have the right version.
I think I need to uninstall and reinstall it..but, I don't know why!! Deborah Babin-Artist
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tomascSenior ContributorPrivater BeitragBeigetreten: Aug. 25, 2011 18:33Beiträge: 5770Offline
Feb. 25, 2016 03:06
Zitat:I have PD12. Used it fine last fall and haven't used it since. Today I cannot even find it! It is installed on the list of programs but I cannot find how to access it.
I think I need to uninstall and reinstall it..but, I don't know why!!

As with any chosen upgrade you need to learn to navigate those tiles or use the classic desktop. This has nothing to do with powerdirector. Try this: Touch the windows key and type cyber and hit the enter key and you'll find it.
Let us know if this helps.

This message was edited 1 time. Last update was at Feb 25. Audi map update 2019. 2016 03:07

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goodasitgets51Newbie Privater BeitragBeigetreten: Juli 31, 2015 02:24Beiträge: 24Offline
Feb. 25, 2016 04:39
I contacted support and I received all the links to re download the program, reinstall. I have not idea why the program disappeared! It is listed in my programs, but not accessible. This is the 2nd time I've had to do this. Deborah Babin-Artist
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carenbearsmomNewbie Privater BeitragBeigetreten: März 07, 2016 02:43Beiträge: 7Offline
März 07, 2016 03:07
I've gotten a green screen ever since I updated PD 12 from Windows 8 to Windows 10 o/s. I just found a reference on the forum that fixed my problem:
Under Preferences, uncheck the 'Enable hardware decoding'.
Apply it and check it out.
I've been stumped for months. Today, this method worked for me.
Thank you everyone!
best wishes,
~ Donna
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